Shipping, returns, terms and privacy
Last updated [date].
Contact
Dharma Herald.
Email: [email protected] · Phone: [phone number]
Shipping and delivery
- We post books to addresses in India only.
- Orders are packed and handed to [courier / India Post] within [number] working days of payment.
- Delivery usually takes a further [number–number] working days, depending on the PIN code.
- Postage is shown at checkout before you pay.
- When your parcel is sent, we email you the tracking number.
Cancellations, returns and refunds
- You can cancel an order by writing to us before it has been posted; we refund the full amount.
- If a book arrives damaged or with a printing fault, write to us within [number] days of delivery with a photograph. We will send a replacement or refund you.
- Refunds go back to the account you paid from, through Razorpay, within [number] working days of being approved.
- [Anything else, for example whether returns of undamaged books are accepted.]
Terms of sale
- Prices are in Indian rupees and include [GST / applicable taxes, or say if not registered].
- An order is accepted when payment is confirmed. If a book cannot be supplied, we refund you in full.
- Payments are processed by Razorpay; Dharma Herald does not receive or store card, UPI or bank details.
- [Governing law and jurisdiction, for example the courts of your city.]
Privacy
- When you order, we use your name, email, phone number and address only to post the book and to write to you about the order.
- These details are kept with your payment record at Razorpay; we do not sell or share them with anyone else, except the courier who delivers the parcel.
- This website sets no tracking cookies. The payment window is provided by Razorpay under its own privacy policy.
- If you write to us or ask to hear about new titles, we keep your email address only for that purpose. Write to us at any time to be removed.